Frequently Asked Questions
Everything you need to know about shopping with Imperium.
What is your shipping policy?
We offer standard and express shipping worldwide. Standard shipping typically takes 5-7 business days, while express delivery arrives within 2-3 business days. Free shipping is available on all orders over $150.
How do I return or exchange an item?
If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery. Items must be in their original condition with all tags attached. Please use our online portal to generate a prepaid return label.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your status directly through your Imperium account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your own or a similar garment you already own. If you are between sizes, we suggest sizing up for a more relaxed fit.
Are your materials sustainably sourced?
At Imperium, we are committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes across 80% of our collections, and we partner only with factories that adhere to fair labor standards.